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Customer Service Executive

at RR Donnelley India Outsource Pvt Ltd

JOB DESCRIPTION

Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Control cost through effective utilization of personnel, materials and equipment. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered

  • Operate as a vital link between the client and the operations
  • Monitor/assign jobs to team to ensure maximum utilization of resources
  • Play an important role with CM to develop an environment that provides motivation and opportunities for the team
  • Assess, understand, analyze the client requirement and ensure the deadlines are adhered to
  • Manage queues / workflow and shift scheduling
  • Check / monitor absenteeism
  • Support CM collate operations metrics and MIS in relation to productivity, utilization, profit & loss statements, revenue generation
  • Oversee intake process, MIS

Preferred Skills:

  • Good oral and written communication skills
  • Ability to function in a dynamic and changing environment
  • Flexibility and adaptability
  • Customer service orientation
  • Inter-cultural awareness
  • Initiative
  • Working knowledge on MS Office suite – with proficiency in excel
  • Graduate in any discipline
  • Minimum of 1 to 2 years experience in client management / customer service
  • Ability to work flexible schedule during day, night and weekend shifts
  • Salary: Not Disclosed
  • Location:Pamba & Thejaswini Technopark
  • Experience:1-2 Years
  • Industry:IT Industry
  • Education:Graduation

Company Profile

RR Donnelley Global BPO, formerly known as OfficeTiger is among the leading outsourcing companies offering judgment based industry focused solutions and executes complex onsite-offshore outsourcing services on a global scale. With a proven track record, RR Donnelley Global BPO mobilizes the right-mix of people from over a 7700 strong work force, in 28 delivery and 41 on-site operation centers, spread across 9 countries. Founded in 1995, our clients include large investment and commercial banks, leading diversified financial services companies, insurance companies, law firms, publishing houses, utilities, pharmaceuticals and global retailers. RR Donnelley is the worlds premier provider of print, document management, supply chain solutions, and business services, serving organizations worldwide.

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