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Call Center Process Manager

at Viatec Info Solutions


Should have successfully lead a project team. Should have experience in estimation, monitoring. Coordinate with both team and clients. Strong supervisory, performance management and workforce planning skills. Strong product and customer knowledge.
High-level, phone-based customer service experience displaying empathy, patience and listening skills. Should have the ability to work under pressure. Capacity to manage client expectations. Problem-solving/conflict resolution skills, ie able to understand and fix issues as they arise. Capacity to learn new technology and processes quickly. Continuous improvement experience. Experience with working in a fast-paced and high-energy environment. Time planning and management skills. Able to personally manage work stress
Ability to function co-operatively and contribute as part of a team
Show initiative and enthusiasm
Display a high level confidentiality at all times
Capacity to self assess

  • Salary: Not Disclosed
  • Location:Gridzone, 4th Floor, Thejaswini, Technopark, Trivandrum
  • Experience:5-10 years
  • Keyskills:Problem-solving/conflict resolution skills
  • Industry:IT Industry
  • Education:BE/B.TECH

Company Profile

Viatec provide medical transcription services to individual physicians, practices, and hospitals throughout the United States. Our medical transcription company has the wherewithal to provide you with the service that you require. Our experience, skilled medical transcribers, and skilled software engineers allow us to provide cost-effective, high-quality medical transcription in all specialties. We're certain that our speed, accuracy, and quality on all medical transcription jobs will exceed your current arrangements..


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